SendingParcels.com Terms & Conditions

  1. Sending Parcels acts as a forwarding agent for the customer whose name and address appears on the online booking.
  2. Sending Parcels will receive from the customer the goods described on the online booking and arrange for their carriage by an appropriate carrier.
  3. Subject to clauses 6 and 7 below, compensation up to a maximum of £75, or the submitted value of your parcel contents if you have paid for full compensation cover, will be payable for loss or damage to a parcel. Evidence of value will be required. Our cover excludes any loss or damage due to inadequate packaging or inaccurate addressing. If you believe you have cause to make a claim for any shipment sent via SendingParcels.com, please contact us within 3 days of delivery. No claim will be considered beyond this time.
  4. The goods will not contain any substance that is hazardous or illegal. A list of hazardous goods and other excluded items is available within the Prohibited Items section on this website.
  5. The carriage of the goods is subject to the acceptance of the goods by the carrier. If the carrier does not accept the goods for carriage, Sending Parcels will hold the goods and notify the customer. Goods will be held for 14 days, after which a storage charge will be levied of £5+VAT per day or part thereof. Goods which remain uncollected after 45 days will be disposed of.
  6. The customer understands the necessity to pack appropriately for transport via the carrier and that the customer accepts that neither Sending Parcels nor the Carrier will be liable for any damage claimed to any goods insufficiently packed by the customer. In this instance the carriage of the goods packaged by the customer is at the customer's own risk.
  7. Sending Parcels acts as an agent for the customer and accordingly is not liable for any acts or omissions by the carrier, including but not limited to any liabilities, costs, claims, demands or expenses arising from:
    1. any loss or damage to the goods
    2. any failure or delay to delivery or misdelivery of the goods and in this respect the customer accepts that any statement made by Sending Parcels as to probable date of delivery of the goods by the carrier is merely a statement of opinion by Sending Parcels and not a representation on behalf of the carrier.
  8. For each parcel the customer shall provide the full postal address, including the postcode or Zip code, and contact telephone number and where appropriate VAT number of both the addressee and the sender. The customer shall retain any copies of the online booking and where applicable commercial/pro forma invoices as these will be required to support any claim.
  9. Sending Parcels or the carrier may, at its option, or upon the request of the competent authorities, open and inspect any shipment at any time, and shall incur no liability of any kind therefore.
  10. The customer acknowledges that the carriage of the goods will be on the standard terms and conditions of the carrier. Copies of all terms and conditions are available from Sending Parcels on request.
  11. All complaints relating to the carriage of the goods must be addressed in writing to Sending Parcels within 14 days of the date of online booking. Sending Parcels will make all reasonable efforts to process and resolve complaints with the carrier but accepts no responsibility for their satisfaction. The customer accepts that the carrier will not satisfy any complaints relating to goods damaged on arrival at their destination without an inspection by the carrier's local agent of the damaged parcel(s) and packing.
  12. This agreement supersedes all previous agreements, arrangements and undertakings between the parties and constitutes the whole agreement between the customer and Sending Parcels.
  13. Duty and taxes are controlled by the country of destination and are subject to change without notice. Sending Parcels cannot predetermine the amount of duty and tax for a given shipment. Duty and Taxes as well as other charges including, but not limited to, customs penalties, storage costs, or other expenses incurred as a result of an action by customs or failure by the customer or the consignee to provide proper documentation or to obtain a required license or permit, will be charged to the consignee. The customer, however, is liable for payment in the event of non-payment by the consignee. Packages refused by the consignee, or which for any other reason cannot be delivered, will be either abandoned or returned to customer at the customer's cost, but in the event of return, the customer is liable for all shipping and other applicable charges specified.
  14. Sending Parcels will require the customer to substantiate a claim by providing any relevant information about the parcel, including proof of despatch, proof of value, estimates for repair costs, cost price, invoices (excluding VAT), weight and nature of the item(s) lost or damaged and (in the case of damage) provide photographs of the parcel and any items damaged as well as retain the parcel and its packaging for inspection.
  15. Sending Parcels may make such investigations as it deems necessary to satisfy itself of the validity of any claim.

SendingParcels.com Compensation Cover Terms and Conditions

  1. SendingParcels.com will require you to substantiate a claim by providing any relevant information about the parcel, including proof of despatch, proof of value, estimates for repair costs, cost price, invoices (excluding VAT), weight and nature of the item(s) lost or damaged and (in the case of damage) provide photographs of the parcel and any items damaged as well as retain the parcel and its packaging for inspection.
  2. SendingParcels.com may make such investigations as it deems necessary to satisfy itself of the validity of any claim.
  3. All claims for compensation must be received by SendingParcels.com within 14 days of despatch.
  4. SendingParcels.com shall not be liable (whether for payment of compensation or refunds or otherwise) for failure to perform, or delay in performance of any of its obligations under these Conditions to the extent that such delay or failure results from circumstances outside its control, including without limitation any adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of public or private highway or from any industrial action whatsoever.
  5. SendingParcels.com shall not be liable in respect of any parcel where any person has been fraudulent or dishonest in any way in respect of that parcel or misrepresents his/her authority to receive a parcel on the addressee's or your behalf.
  6. SendingParcels.com shall not be liable to pay compensation for loss of, or damage to a parcel:
    1. due to latent or inherent defect, vice or natural deterioration of items;
    2. containing Specific Exclusions;
    3. containing tickets, or tickets which are exchangeable for goods or services (including without limitation airline tickets or tickets for any mode of transportation).
  7. Any compensation payable under these Conditions for loss of or damage to any collectable shall be limited to the actual price paid as confirmed by satisfactory written or printed evidence. Such compensation will not exceed the value declared by you and carries an absolute limit of £1,000 per consignment. You will be required to prove value.
  8. The declared value for Enhanced Cover should represent the total actual value of the item covered. Where a lower value of cover is declared and paid for, the maximum settlement in the event of a claim will be the cost of the loss or damage, proportioned down to the extent that the value has been understated.
  9. Where a compensation payment is claimed for damage, SendingParcels.com may, at its sole discretion, choose to (i) pay the cost of repair and any associated loss of value suffered by the owner; or (ii) arrange for repairs to be made at its expense and compensate you only for any associated loss of value; or (iii) pay the full value declared for the damaged item, and take title to the item, in which case you will ensure the return of the item to SendingParcels.com at SendingParcels.com's expense.
  10. SendingParcels.com shall not be liable to pay any refund or compensation in respect of a parcel containing restricted or prohibited goods, available from SendingParcels.com upon request, or otherwise despatched in contravention of any relevant provision in these conditions.
  11. SendingParcels.com shall not be liable to pay any refund or compensation in respect of a parcel which is damaged or delayed as a result of being inadequately packaged by you, incorrectly addressed or accompanied by incomplete posting or customs documentation.
  12. SendingParcels.com shall not be liable for any damage arising out of changes in temperature or pressure where goods have been packaged by you.
  13. In accordance with applicable regulations in various jurisdictions SendingParcels.com or the Carrier is required to undertake (random) X-ray screening. SendingParcels.com or the Carrier may undertake such screening and the sender and recipient hereby waive any possible claims for damages as a result of screening.
  14. Shipments are delivered to the recipient's address. There is no obligation to deliver a shipment to the recipient personally. SendingParcels.com may deliver to someone other than the person named on the Air Waybill. Shipment addresses should always include the complete address of the recipient along with telephone and/or fax number.
  15. SendingParcels.com shall not be liable in any circumstances for any claim which relates to seizure or detention of goods in the course of transit by customs or other government authorities.
  16. In relation to electronic items (the Goods) sent by the Customer, the Company shall not be liable for any mechanical or electrical fault if there is no evidence that the Goods have been physically damaged by the Carrier during transit. For electronic items compensation will only cover material damage which may be caused to the goods in transit.

Privacy Policy

At SendingParcels.com we want to protect your privacy. When you contact us through our website we may need to use your personal details, for example your name and email address, to deal with your enquiry or order. We use your personal details only to send you the information you have requested from SendingParcels, to complete your delivery request or to receive our email marketing. Your data is only used by us and is not seen by or passed on to third parties for any reason whatsoever. Your continued use of SendingParcels.com signifies your agreement to this Privacy Policy. If you do not wish to receive information from SendingParcels.com please contact us at info@sendingparcels.com and request that your details are removed from our database.