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How to use SendingParcels.com
Preparing to send
- What is the maximum weight limit for a parcel?
30 kilos.
- What is the maximum size limit for a parcel?
We can deliver parcels up to 150cm in any dimension, or up to 300cm across, to most countries.
- What if I don't have any weigh scales?
If you are unable to weigh the package please estimate the weight as closely as possible, as we will weigh the package when you drop off. If you original weight is inaccurate, the final price may vary and we will charge or credit you accordingly.
- What is dimensional weight?
Dimensional weight applies to all shipments that travel by air and is based upon the space occupied by a parcel on an aircraft where both size and weight are a factor. The price you pay is therefore based upon the higher of the dimensional or actual weight. Dimensional weight is calculated taking into consideration both the actual weight and the length, width and height of the parcel you are sending.
- What if I don't have a tape measure?
You can estimate the dimensions using a common household item. For example, a sheet of A4 paper is approx 30cm along its longest side.
- How do I price a shipment?
Select the appropriate price and zone band on the home page or click on the "Send a parcel" tab and follow the instructions for your specific package and delivery destination.
- What items can't I send?
Click on Prohibitions and Restrictions for a list of what you can and can't send.
- What if I don't know the postcode of the delivery address?
If you are serious about wanting to ensure a safe delivery, please contact the recipient and obtain the full address. A contact telephone number is always a good idea in case our delivery drivers have any difficulty arranging delivery at the other end.
- What if I want to send to a country that is not listed?
It is possible that our carriers have suspended services in the destination country due to civil unrest, war or instability in the region. If you are in any doubt please contact us and we will be able to advise you.
- When will I receive my paperwork?
On completion of the transaction, you will be asked to print out an order receipt confirming your intention to drop off and send your package. We will then produce and email to you the relevant barcode address label and any supporting paperwork required for your parcel.
Provided you have placed your order within UK office hours (Monday – Friday from 08.30 until 16.30), you will receive emailed paperwork within an hour. If you place your order outside these times, we will email paperwork to you by 9.30am on the next working day. Contact us if you have any questions.
- What if I turn up with my parcel at the drop off location without my pre-booked paperwork?
The drop off location may be able to print off a duplicate copy of your paperwork and pass to you to affix to your package(s). In this event the drop off location will make a £5 inclusive of VAT administration charge.
- Do I need to write anything on the box?
We recommend that you write the delivery address in full in clear legible ink on one side of the box and do not obscure this with the printed paperwork. Use a 'black magic marker' if possible. Also put your own name and full address in small print on another side of the parcel but mark this clearly as the 'sender information'. Please also put your name and address inside the parcel. If you are re-using a box, please make sure all existing barcode and address labels are removed.
Preparing to send
- What is the maximum weight limit for a parcel?
30 kilos.
- What is the maximum size limit for a parcel?
We can deliver parcels up to 150cm in any dimension, or up to 300cm across, to most countries.
- What if I don't have any weigh scales?
If you are unable to weigh the package please estimate the weight as closely as possible, as we will weigh the package when you drop off. If you original weight is inaccurate, the final price may vary and we will charge or credit you accordingly.
- What is dimensional weight?
Dimensional weight applies to all shipments that travel by air and is based upon the space occupied by a parcel on an aircraft where both size and weight are a factor. The price you pay is therefore based upon the higher of the dimensional or actual weight. Dimensional weight is calculated taking into consideration both the actual weight and the length, width and height of the parcel you are sending.
- What if I don't have a tape measure?
You can estimate the dimensions using a common household item. For example, a sheet of A4 paper is approx 30cm along its longest side.
- How do I price a shipment?
Select the appropriate price and zone band on the home page or click on the "Send a parcel" tab and follow the instructions for your specific package and delivery destination.
- What items can't I send?
Click on Prohibitions and Restrictions for a list of what you can and can't send.
- What if I don't know the postcode of the delivery address?
If you are serious about wanting to ensure a safe delivery, please contact the recipient and obtain the full address. A contact telephone number is always a good idea in case our delivery drivers have any difficulty arranging delivery at the other end.
- What if I want to send to a country that is not listed?
It is possible that our carriers have suspended services in the destination country due to civil unrest, war or instability in the region. If you are in any doubt please contact us and we will be able to advise you.
- When will I receive my paperwork?
On completion of the transaction, you will be asked to print out an order receipt confirming your intention to drop off and send your package. We will then produce and email to you the relevant barcode address label and any supporting paperwork required for your parcel.
Provided you have placed your order within UK office hours (Monday – Friday from 08.30 until 16.30), you will receive emailed paperwork within an hour. If you place your order outside these times, we will email paperwork to you by 9.30am on the next working day. Contact us if you have any questions.
- What if I turn up with my parcel at the drop off location without my pre-booked paperwork?
The drop off location may be able to print off a duplicate copy of your paperwork and pass to you to affix to your package(s). In this event the drop off location will make a £5 inclusive of VAT administration charge.
- Do I need to write anything on the box?
We recommend that you write the delivery address in full in clear legible ink on one side of the box and do not obscure this with the printed paperwork. Use a 'black magic marker' if possible. Also put your own name and full address in small print on another side of the parcel but mark this clearly as the 'sender information'. Please also put your name and address inside the parcel. If you are re-using a box, please make sure all existing barcode and address labels are removed.