Where can I get packaging materials from?
You can buy a whole range of cartons, tape, bubble wrap and peanuts from your nearest drop-off location. Simply pay for these in store when you arrive.
Posts in March, 2010
What happens if I don’t have a printer?
Don’t worry! Your local drop-off location can print off a copy of all your paperwork for you for an additional charge of just £5 inc VAT.
When can I drop my parcel off?
You can drop off your parcel once you have received your parcel labels and attached them. Please also take your confirmation email to the drop off point and ask them to sign it as proof of drop off. The drop off locations are open Monday-Friday 9am-5:30pm. Please drop your parcel off before 3pm on the [...]
Is VAT included in the price?
Yes. All of our prices include VAT. Remember some of our competitors publish prices excluding VAT to appear cheaper.
Do you deliver door to door?
We can collect from your home or office and deliver it directly to the recipient. However, we also offer the option for you to drop your parcel off at an authorised drop off point which is where the parcel will be collected by the carrier. The parcel will still be delivered directly to the recipient [...]
Do you offer extra compensation cover?
We offer £75 standard compensation cover for all deliveries. We also offer the option to purchase enhanced compensation cover. To find out more about our compensation cover options please click here. You will be able to select the amount of cover you require at the ‘parcel contents’ stage of the order process. Please note that [...]
How do I track my parcel?
You can track your parcel online. We will let you know which carrier is delivering your parcel and give you the tracking number. To track your parcel please click here.
How long will my labels take to be sent to me?
We try our best to send you your labels within a few hours of the order being received. However, if your order is received outside of our office hours (mon-fri 9am-5:30pm) we will get the labels to you ASAP within working hours.